The Free plan
The Free plan costs nothing, so there is nothing to refund.
Paid plans
Paid plans are billed monthly in advance, with no long-term contract. You can cancel at any time, and your plan stays active until the end of the period you have paid for.
Seven-day money-back guarantee
If you are not happy with a paid plan, tell us within 7 days of your first payment and we will refund that payment in full. This is in line with the cooling-off right that South African law gives consumers for online purchases, and we offer it to every customer.
After the first seven days
Payments for a month that has already started are not refunded when you cancel, but you keep the plan until the month ends. If we charge you in error, bill you twice, or the service is unavailable for a long stretch of the month, we will refund or credit the difference.
How to ask for a refund
Email [contact email] from the address on your account, with the date of the payment. We pay approved refunds by EFT within [number, for example 10] business days, to the account the payment came from where possible.
Your other rights
Nothing in this policy limits your rights under the Consumer Protection Act or any other law, including the right to a product or service of good quality that is delivered as described.